Client - Fortune 500 Transportation Company
Technologies Utilized - C++ - Oracle 11g - Android OS - Java
The client needed support with a legacy system. In 2007, Guilford Group took over support, maintenance and forward development of the Pegasus application for this Fortune 500 Transportation company. The application is used 24/7/365 by an office staff of approximately 100 people, 2000 customers, and 800 drivers.
Guilford Group is responsible for making sure the system is running according to an established, industry-leading SLA. To ensure system uptime and performance, we use a monitoring solution that often enables us to fix system issues before our users ever notice. We also have our development staff share in on-call duties to ensure that problems are given the highest level of attention as soon as they arise. We also provide quarterly reporting of all issues, time to resolution and performance against SLA. This accountability and transparency equips us to work with our customer to provide continuous performance improvements.